Privacy Policy

This Privacy Policy (the "Policy") describes how apk89 (the "Company", "Platform", "we", "us", or "our"), operating at apk89.cam, collects, uses, stores, protects, and discloses your personal information when you register an account, use our services, or interact with our online betting and casino platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws and industry best practices. By creating an account on apk89 or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with any aspect of this Policy, you must immediately cease using the apk89 platform and contact us to close your account.

1. Information We Collect

1.1 Personal Information Provided by You

When you register an account on apk89, we collect personal information that you provide directly to us. This includes, but is not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification details (such as your Indonesian national identity card number, or KTP number);
• Contact Information: Email address, mobile phone number, residential address (street address, city, province, postal code), and preferred language;
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history (deposits, withdrawals, wagers);
• Authentication Credentials: Username, password, security questions and answers, and two-factor authentication settings;
• Verification Documents: Copies of identity documents submitted for KYC (Know Your Customer) verification, proof of address documents (utility bills, bank statements), selfie photographs, and any additional documentation requested to verify your identity, age, or source of funds.

1.2 Information Collected Automatically

When you access and use the apk89 platform, we automatically collect certain technical information about your device, connection, and usage behavior. This includes:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and installed font and plugin configurations;
• Connection and Location Data: IP address, approximate geographic location (city and region derived from IP address), internet service provider, and connection type (Wi-Fi, mobile data);
• Usage Data: Pages visited, features accessed, games played, bets placed, timestamps of activity, session duration, referring and exit pages, click patterns, and in-app navigation paths;
• Cookies and Tracking Technologies: We use cookies, web beacons, local storage, and similar tracking technologies to enhance your user experience, remember your preferences, maintain your login session, analyze site traffic, and deliver personalized content. You can manage cookie preferences through your browser settings, though disabling cookies may limit certain functionality of the apk89 platform.

1.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja) may provide transaction confirmation data, account verification status, and fraud alerts;
• Identity Verification Services: Third-party KYC and anti-fraud service providers may supply identity verification results, watchlist screening results, and risk assessment scores;
• Affiliates and Marketing Partners: If you were referred to apk89 by an affiliate or marketing partner, we may receive referral information including the source of your registration and any applicable tracking identifiers;
• Publicly Available Sources: In limited cases, we may supplement the information you provide with publicly available data to verify your identity or assess risk, such as checking sanction lists or adverse media databases.

2. How We Use Your Information

2.1 Account Management and Service Delivery

We use your personal information to create and manage your apk89 account, process your registration, authenticate your identity, and provide you with access to our betting and gaming services. This includes processing deposits and withdrawals, maintaining your account balance, recording your transaction history, and enabling you to place bets on sportsbook markets, play live casino games, and access slot titles. We also use your contact information to send you important account-related notifications such as deposit confirmations, withdrawal updates, password reset instructions, and security alerts.

2.2 Compliance and Security

apk89 is required by law and industry regulations to verify the identity and age of all account holders. We use your personal information to conduct Know Your Customer (KYC) verification, confirm that you are at least 21 years of age, verify your residency in Indonesia, and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. We also use your information to detect, prevent, and investigate fraud, collusion, bonus abuse, multi-accounting, and other forms of prohibited activity. Our security team monitors transaction patterns, login behavior, and gameplay activity to protect both you and the integrity of the apk89 platform.

2.3 Marketing and Communications

With your consent, we may use your email address, mobile phone number, and in-app messaging to send you promotional offers, bonus announcements, special event notifications, and updates about new games or features on the apk89 platform. You can opt out of marketing communications at any time by adjusting your account preferences, clicking the unsubscribe link in promotional emails, or contacting customer support. Please note that even if you opt out of marketing communications, you will still receive essential account-related and transactional messages.

2.4 Platform Improvement and Analytics

We analyze usage data to understand how members interact with apk89, which games are most popular, which features are used most frequently, and where users encounter difficulties. This helps us improve the user experience, optimize platform performance, fix bugs, develop new features, and make data-driven decisions about product development. We may also conduct A/B testing to compare different versions of features or interfaces and determine which performs best.

2.5 Responsible Gaming

apk89 uses your gameplay data to monitor for patterns that may indicate problem gambling behavior. If our systems detect concerning patterns — such as rapid deposit escalation, extended session durations, or excessive losses — we may proactively reach out to offer responsible gaming tools, suggest deposit limits or cool-off periods, or provide information about self-exclusion options. This monitoring is conducted in your best interest and in line with our commitment to responsible gaming.

3. How We Share Your Information

3.1 Service Providers and Business Partners

apk89 works with trusted third-party service providers to deliver and support our platform. These include payment processors (banks and e-wallet providers), KYC and identity verification services, anti-fraud and risk management vendors, game content providers, cloud hosting and infrastructure providers, customer support software vendors, and marketing and analytics platforms. We share only the minimum personal information necessary for these providers to perform their specific functions, and we require them to maintain strict confidentiality and security standards through contractual agreements.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other government authorities if required by law, court order, subpoena, or regulatory request. This includes disclosures necessary to comply with anti-money laundering regulations, tax reporting obligations, licensing requirements, or investigations into suspected illegal activity. We may also disclose information if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of apk89, our users, or the public.

3.3 Business Transfers

In the event that apk89 is involved in a merger, acquisition, asset sale, bankruptcy, or other corporate restructuring, your personal information may be transferred to the acquiring entity or successor company as part of the transaction. In such circumstances, we will notify you via email or prominent notice on the platform, and the acquiring entity will be required to continue protecting your personal information in accordance with this Privacy Policy or provide you with notice of any material changes to data handling practices.

3.4 Affiliate and Referral Partners

If you registered on apk89 through an affiliate or referral link, we may share limited information with the referring partner, such as confirmation that you successfully registered and completed your first deposit. This information is used solely for the purpose of tracking referrals and calculating affiliate commissions. We do not share detailed account activity, balance information, or sensitive personal data with affiliates.

3.5 No Sale of Personal Information

apk89 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to provide and improve our services, comply with legal obligations, and protect platform integrity.

4. Data Security Measures

apk89 employs robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

• Encryption: All data transmitted between your device and apk89 servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases, including passwords and financial information, is encrypted at rest using industry-standard encryption algorithms;
• Access Controls: Access to personal data is restricted to authorized apk89 employees and contractors who require access to perform their job functions. All access is logged and monitored, and personnel with data access undergo background checks and security training;
• Network Security: Our servers are protected by firewalls, intrusion detection systems, and DDoS mitigation services. We conduct regular security audits, vulnerability scans, and penetration testing to identify and remediate potential weaknesses;
• Two-Factor Authentication: We offer two-factor authentication (2FA) to add an extra layer of security to your account login. We strongly recommend enabling 2FA via authenticator app or SMS OTP;
• Data Segregation: Player account data is stored in segregated environments and is logically isolated from operational systems to reduce the risk of unauthorized access.

While we implement comprehensive security measures, no system is entirely immune to security risks. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. If you suspect unauthorized access, you must immediately change your password and notify apk89 customer support.

5. Data Retention

apk89 retains your personal information for as long as your account is active or as necessary to provide you with services. If you close your account, we will continue to retain certain information as required by law (typically five to seven years for financial and transaction records to comply with anti-money laundering and tax regulations), to resolve disputes, enforce our Terms and Conditions, prevent fraud, and for legitimate business purposes such as analyzing historical data trends. After the required retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access the personal information that apk89 holds about you and to request correction of any inaccurate or incomplete data. You can view and update certain information directly through your account dashboard. For additional access requests or corrections, please contact our customer support team at [email protected].

6.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide your data in CSV or JSON format where technically feasible.

6.3 Deletion

You may request deletion of your personal information by closing your account and submitting a deletion request to customer support. Please note that we may retain certain information as required by law or for legitimate business purposes as described in the Data Retention section above. Deletion requests cannot be processed if you have an active account balance, pending withdrawals, or unresolved disputes.

6.4 Objection and Restriction

You have the right to object to certain types of data processing, such as processing for direct marketing purposes. You can opt out of marketing communications at any time through your account settings. You may also request restriction of processing in certain circumstances, such as while we verify the accuracy of your data or assess the legitimacy of a processing activity.

6.5 Withdrawal of Consent

Where we process your personal information based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

7. Cookies and Tracking Technologies

apk89 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your login session, and analyze platform usage. Cookies are small text files stored on your device that allow us to recognize your browser and remember information about your visit. We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly. These include session cookies that keep you logged in and cookies that remember your language and currency preferences;
• Analytics Cookies: Help us understand how visitors interact with apk89 by collecting and reporting usage statistics. We use this data to improve platform performance and user experience;
• Marketing Cookies: Used to deliver personalized advertisements and track the effectiveness of marketing campaigns. These cookies may track your activity across multiple websites.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may affect the functionality of the apk89 platform and limit your ability to use certain features.

8. International Data Transfers

apk89 primarily serves residents of Indonesia, and your personal information is stored on servers located within secure data centers. However, some of our service providers and business partners may operate in other countries, which may result in your data being transferred to, stored in, or processed in jurisdictions outside Indonesia. When we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

apk89 is an adult-only platform. All users must be at least 21 years of age to register an account and use our services. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has created an account on apk89, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

apk89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by email (to the address associated with your account) or by posting a prominent notice on the platform. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the apk89 platform after changes to this Privacy Policy have been published constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team:

• Email: [email protected] (mark your message "Attention: Data Protection")
• Live Chat: Available 24/7 via in-app — select "Privacy & Security" as your inquiry topic
• WhatsApp: +62 811 0000 8989
• Support Hours: 08:00–24:00 WIB daily, with Indonesian-speaking agents available during WIB business hours

We aim to respond to all privacy inquiries within 30 days. If your request is particularly complex or you have made multiple requests, we may require additional time and will notify you of any extension.